Refund policy

RETURNS & DAMAGED ITEMS

At Joanna Rose Co., we want you to love every piece you receive. Due to the nature of our jewelry, we currently do not accept returns or exchanges.

Each order is carefully inspected before shipping. However, if your item arrives damaged or defective, please contact us within 5 days of delivery with your order number and photos showing the issue.

Once approved, we will gladly assist with a replacement. If the item is no longer available, a refund for the item price (excluding shipping costs) will be issued.

For any questions or assistance, please contact us at:

shopjoannarose.co@gmail.com